Shipping policy

Shipping Policy

Last updated: October 12, 2026

Where we ship from

We work with a fulfillment partner. All orders are shipped from our partner's warehouse in China. We do not ship from a warehouse in the United States. Our contact address in New York is not the ship-from location.

Delivery times

Step	Time
Order processing	1–3 business days after payment
Shipping (transit) to the US	6–12 business days after dispatch
Total estimated delivery	7–15 business days after your order

Business days are Monday to Friday, excluding public holidays.

Shipping costs

Shipping is free on all orders to the United States.

Customs, duties and import taxes

All orders are shipped Delivered Duty Paid (DDP): any US customs duties and import taxes are paid by us. You will not be asked to pay anything on delivery.

International shipping

Shipping outside the United States is available on request. Email us before ordering and we will confirm whether we can ship to your country. Processing and shipping times are the same as above.

Tracking

When your order is dispatched, you will receive an email with your tracking number and link.

Delays

If we learn that we cannot ship your order within the time stated above, we will email you promptly with a revised shipping date (or tell you if we cannot give one). You can then choose to wait or to cancel your order and receive a full refund, including any amount you paid for shipping. If you do not want to wait, just reply to that email or contact support. If we cannot ship your order at all, we will cancel it and refund you in full.

Lost or undelivered packages

If your package is lost in transit, contact us with your order number. We will ship a replacement at no extra cost. If tracking shows delivered but you have not received it, please contact us within 30 days of the estimated delivery date and we will help investigate.

Cancellations

Orders can be cancelled within 1 hour of being placed for a full refund. See our Refund & Return Policy.

Contact

Emma Parker Jewelry
301 Hunter Ave, Staten Island, NY 10306, United States
Email: support@emmaparkerjewelry.com
Phone: +1 917 909 8346
We reply to emails within 24 hours.